Refund & Return Policy
Effective Date: August 16, 2026
Thank you for choosing Shirlee’s Pathway™. This Policy explains when refunds, returns, replacements, or cancellations may be available for our online programs, digital products, physical products, bundles, and promotional items.
Nothing in this Policy limits rights that cannot legally be waived.
1. How to Request Help or a Refund
To request a refund, return, replacement, or order correction, contact:
Email: [email protected]
Phone: 1-866-269-7284 (1-866-2MY-PATH)
Please include:
- Your full name
- The email address used for the purchase
- Your order number, if available
- The product purchased
- The reason for your request
- Photographs when reporting a damaged, defective, missing, or incorrect physical item
Submitting a request does not automatically guarantee approval. Requests are reviewed according to this Policy and applicable law.
2. Online Courses and Digital Programs
Online courses and digital programs include self-paced courses, lessons, videos, hosted educational content, member resources, and other products accessed through an online account or learning platform.
A customer may request a refund within seven calendar days of the original purchase date.
If a refund is approved:
- Access to the course, program, member area, and included materials will be removed.
- The customer’s license to retain, copy, share, print, or continue using included downloaded materials will end.
- Any unshipped complimentary physical item connected to the purchase will be forfeited and will not be provided.
- The refund will be submitted to the original payment method or payment provider.
Refund requests received after the seven-day period are not eligible except where required by law.
3. Standalone Digital Products
Standalone digital products include any non-physical product delivered or made available electronically, including, but not limited to, downloadable or printable guides, workbooks, worksheets, journals, planners, templates, checklists, e-books, audio files, video files, and other digital educational materials.
Because digital products are made available for immediate access and cannot be physically returned, all standalone digital-product sales are final once access or delivery has been provided.
Refunds may be considered for:
- A duplicate charge
- Delivery of an incorrect product
- A defective or inaccessible file that Shirlee’s Pathway™ cannot correct or replace
- Circumstances in which a refund is required by law
If you experience a technical problem, please contact us so we can first attempt to correct the issue or provide a replacement file.
A digital product remains classified as a digital product even if the customer downloads or prints it.
4. Physical Products
Physical products are tangible items produced or supplied and shipped by Shirlee’s Pathway™, including, but not limited to, pre-printed guides and materials, spiral-bound workbooks, books, journals, cards, Welcome Kits, and future physical merchandise.
A downloadable or printable digital product remains a digital product under this Policy, even if a customer chooses to print it.
Regular Returns
A return may be requested within 30 calendar days of delivery.
To qualify for a return, the product must be:
- Unused
- Unopened when applicable
- Unmarked and unwritten in
- Complete, with all included parts
- In its original condition and packaging
- Suitable for resale
Customers must contact Shirlee’s Pathway™ before mailing a return. Products returned without authorization may not be accepted.
Customers are responsible for return shipping costs for voluntary returns. We recommend using a trackable shipping method. Shirlee’s Pathway™ is not responsible for returned items lost or damaged in transit.
Original shipping charges are nonrefundable unless Shirlee’s Pathway™ shipped an incorrect or defective item.
Damaged, Defective, Missing, or Incorrect Items
A damaged, defective, missing, or incorrect physical item must be reported within 14 calendar days of delivery.
We may request photographs of:
- The product
- The shipping package
- The shipping label
- The damaged or incorrect area
When the issue is confirmed, Shirlee’s Pathway™ may provide a replacement, replacement part, or appropriate refund. When the error is ours, the customer will not be responsible for approved replacement-shipping costs.
Nonreturnable Physical Products
For health, safety, or hygiene reasons, certain opened, used, personalized, consumable, or otherwise nonreturnable products may be final sale when clearly disclosed before purchase.
5. Complimentary and Promotional Items
Complimentary gifts, bonus materials, promotional items, and products provided at no additional charge have no cash value and are not eligible for:
- A refund
- Cash payment
- Store credit
- Exchange
If a complimentary physical item arrives damaged, defective, or incorrect, Shirlee’s Pathway™ may provide a replacement when the issue is reported within 14 calendar days of delivery.
A complimentary item does not increase the refundable amount of a purchase.
Complimentary physical items included with a refundable offer may be shipped after the applicable refund period has ended. When a refund for the main purchased offer is approved, the customer forfeits eligibility for all complimentary physical items connected to that purchase. Any complimentary item that has not yet shipped will not be provided.
6. Bundles and Included Materials
When downloadable resources are included as part of an online course, digital program, bundle, or complimentary offer, they follow the refund terms of the main purchased offer and have no separate refundable value.
If the main purchased offer qualifies for a refund:
- The entire eligible purchase amount paid for that offer may be refunded.
- Access to all included digital content will be removed.
- The license to continue using included downloaded materials will end.
- Unshipped complimentary physical items will be forfeited.
When a physical item is a separately priced or paid part of a bundle rather than a complimentary item, the Physical Products section applies to that physical item.
7. Klarna, Afterpay, and Installment Payments
Purchases made through Klarna, Afterpay, or another installment provider follow the same product-specific refund rules described in this Policy.
An installment plan does not extend or change a product’s refund period.
When a refund is approved:
- Shirlee’s Pathway™ submits it through the original payment provider.
- The provider determines how the refund is applied to completed and remaining installments.
- Processing time is controlled by the provider.
- The customer remains responsible for scheduled payments until the provider confirms any adjustment or cancellation.
Questions about installment schedules, financing decisions, interest, charges, late fees, or provider accounts must be directed to the applicable payment provider.
8. Refund Processing
Approved refunds are issued to the original payment method whenever possible.
Banks and payment providers control how long a refund takes to appear. Shirlee’s Pathway™ cannot guarantee a specific posting date after the refund has been submitted.
Refunds are based on the amount actually paid after discounts or promotional reductions. Shipping charges, return postage, provider charges, and complimentary-item values are not refundable except when required by law or expressly stated in this Policy.
9. Physical-Order Cancellations
You may request cancellation of a physical-product order before it ships. We will make a reasonable effort to stop fulfillment, but cancellation is not guaranteed after processing has begun.
Once an order has shipped, the Physical Products return rules apply.
10. Coaching, Events, and Future Services
Coaching, appointments, group programs, events, retreats, or other scheduled services may have separate cancellation and refund terms presented on their sales or checkout pages.
When additional terms are displayed for a particular service, those terms apply together with this Policy.
11. Chargebacks and Payment Disputes
Please contact Shirlee’s Pathway™ first if you believe a charge is incorrect. We will make a good-faith effort to review and resolve the concern.
Submitting a payment dispute does not expand the refund rights provided by this Policy. Fraudulent or abusive chargebacks may result in suspension of account and product access.
Nothing in this section prevents a customer from exercising lawful rights through a bank or payment provider.
12. Policy Changes
Shirlee’s Pathway™ may update this Policy when products, business practices, or legal requirements change.
The version in effect on the original purchase date will generally apply to that purchase unless a later change is required by law or is more favorable to the customer.
13. Contact Us
Questions about refunds, returns, or replacements may be directed to:
Shirlee’s Pathway™
Email: [email protected]
Phone: 1-866-269-7284 (1-866-2MY-PATH)
Mail: 3300 Arctic Blvd, Suite 201 PMB 1350, Anchorage AK 99503
